INDEPENDENT COMPANY CONTACT RECORDSSources & editorial standards
DriftwoodChronicle
Company records/Retail & online ordersAn independent reference

THE CONTACT RECORD · Retail & online orders

Mattel

Customer Service Number

TOLL-FREECOMPANY-PUBLISHED CONTACT

Mattel product support — US and Canada

1-800-524-8697
United StatesMon–Fri 9am–6pm Eastern
Original company sourceSource date: Oct 12, 2026

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

Toll-free in the listed region. Mobile airtime and international charges may apply.

Independent directory. Driftwood Chronicle is not Mattel’s customer service team. The numbers and company links belong to their listed owners. We do not connect or redirect calls.

01 / CONTACT ROUTES

Choose the right department.

Mattel: start with the purpose of your enquiry, then compare the contact options below. Write down the item, purchase date and delivery status before contacting the seller. Open the source for any instructions that changed after the recorded review.

Company contact information

Open company page

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

View sourceSource date: Oct 12, 2026

02 / READER EXPERIENCES

Reviews of Mattel.

First-hand accounts submitted to this directory. Reviews express individual experiences, not the company’s position.

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Share your own experience with Mattel. Reviews are checked before publication; your email is not public.

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03 / THE SOURCE RECORD

Trace each contact to its source.

Dates describe the source review recorded in this directory. They are not a live availability check or a test call.

  1. m.service.mattel.com/us/Contact/HoursOps
  2. shop.mattel.com/
  3. shop.mattel.com/pages/contact-us
  4. mattelsupport.com/terms-of-sale/